WAPHA welcomes two new Board members | Coordinated action needed to achieve Closing the Gap targets in WA
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18 March 2026

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In this issue:

General information    | Read

 

Procurement and contracting | Read

 

Training and events | Read

 

Resources | Read

 

Executive General Manager's foreword

As you may have seen in recent national discussions surrounding Primary Health Network (PHN) funding, the Department of Health, Disability and Ageing (DHDA) is focussed on clear outcomes. It is about ensuring public investment translates into tangible improvements in access, quality, equity and experience of primary health care for our communities.


The recent DHDA PHN Review reinforced this direction, with a clear expectation that PHNs continue to mature their commissioning approach. Key themes from the review included strengthening the link between identified need, commissioned activity and measurable outcomes; improving consistency and clarity in performance reporting; and demonstrating how commissioning decisions are informed by data, evaluation and lived experience.


For WA Primary Health Alliance (WAPHA), this means continuing to strengthen how we define success at the outset of our commissioning, how we partner with commissioned service providers to achieve it, and how we collectively tell the story of what is being achieved through PHN funding. Our commissioning work will increasingly articulate why services are funded, what outcomes are expected, and how progress will be measured - while still allowing flexibility for local innovation and responsiveness.


For our service providers this is about greater clarity and shared understanding. Over the coming year, you can expect clearer outcome frameworks in new and renewed contracts, more consistent reporting requirements aligned to those outcomes. We will also place greater focus on using evaluation findings to inform future commissioning - ensuring what works is strengthened, scaled or adapted.


Just as importantly, WAPHA remains committed to working alongside you as partners. We recognise the complexity of delivering services in diverse and often challenging contexts, and we know that outcomes are rarely achieved in isolation. Our role is to support, enable and advocate, including ensuring the impact of your work is visible to the funders, policymakers and the communities we collectively serve.


Kind regards,

 

Mark Cockayne

Executive General Manager – Commissioned Services

General information

WA Primary Health Alliance welcomes two new Board members

WA Primary Health Alliance (WAPHA) has appointed two new Board members, Ms Liza Houghton and Mr Brian Roche, further strengthening the organisation’s depth of expertise across public policy, clinical governance and community focused care.

 

Read more

 

Prime Minister visits Ellenbrook Medicare Urgent Care Clinic

Prime Minister the Hon Anthony Albanese, MP Tania Lawrence and WAPHA CEO Bernie Kenny recently visited Ellenbrook Medicare Urgent Care Clinic. Opening just before Christmas, the clinic is improving access to urgent care for the local community.

 

Minister for Health and Ageing opens Booragoon and Mundaring  Medicare Urgent Care Clinics

Minister for Health and Ageing Hon Mark Butler officially opened Booragoon and Mundaring Medicare Urgent Care Clinics, expanding access to same-day treatment for urgent but non-life-threatening illnesses and injuries for people who might otherwise go to an emergency department.

 

Coordinated action needed to achieve Closing the Gap targets in WA

At the recent WA Collaborative Commissioning Partnership Forum, Klaudia Shenton, Strategy and Policy Manager at the Aboriginal Health Council of WA (AHCWA), highlighted the critical steps needed to meet the state’s Closing the Gap targets, particularly in life expectancy. 

 

Read more

 

National Mental Health and Suicide Prevention Lived Experience Workforce Census 

The Lived Experience workforce brings deep knowledge, strength and care to mental health and suicide prevention. Yet many people continue to work without the recognition, support or clarity they deserve.

 

The Census is a chance to change that.

 

By taking part, you will help build the evidence needed to strengthen the Lived Experience (Peer) workforce nationally and ensure the work you do is better understood, valued and supported.

 

Complete the Census here

  • Takes around 15 minutes
  • Open until 18 April 2026

Your responses are confidential and will be deidentified.

 

The Census is being conducted by the Social Research Centre and The Australian Centre for Social Innovation, on behalf of the Australian Government Department of Health, Disability and Ageing.

 

Every response helps build a stronger national picture of the workforce. Don’t miss your chance to be counted in the first-ever National Mental Health and Suicide Prevention Lived Experience Workforce Census.

 

Free multilingual telephone hotline for people affected by overseas conflicts

People living in Australia who are affected by overseas conflicts can call a free, confidential multilingual telephone hotline for information about available support and connection to local services.

 

The hotline is staffed by support workers who can speak Arabic, Dari, English, Hebrew and Ukrainian or other languages with an interpreter.

 

To access the hotline, free call 1800 845 198 from 10am to 7pm (Australian Eastern Daylight Time) Monday to Friday.

 

Flyers are available to download and share in Arabic, Dari, English, Hebrew, and Ukrainian.

 

For further information see the STARTTS Witness to War Multilingual Hotline website.

Procurement and contracting

Funding acknowledgement statement updated

WAPHA has recently updated our funding acknowledgement statement. This should be applied to all direct commissioned service provider activity and materials such as web pages, brochures, media releases etc.  

 

This [service/activity] is supported by funding from the Australian Government under the PHN Program and commissioned by WA Primary Health Alliance.

 

Please reach out to your contract manager if you have any questions.


Register to be notified of upcoming tenders.

Contract

Service

Tender process

Status

Integrated Chronic Conditions - Digital Health Service -  Diabetes

WAPHA is seeking expressions of interest from suitably qualified service providers to deliver Diabetes Digital Health services across Perth South, Perth North and Country WA. Services are to be delivered to Western Australian residents aged 18 or over with diabetes who need help managing their healthcare needs and improving self-management skills.

Open process

Open

Closes 25 March

Integrated Chronic Conditions - Digital Health Service - Respiratory

WAPHA is seeking expressions of interest from suitably qualified service providers to deliver Respiratory Digital Health services across Perth South, Perth North and Country WA. Services are to be delivered to Western Australian residents aged 18 or over with a respiratory disease who need help managing their healthcare needs and improving self-management skills.

Open process

Open

Closes 25 March

Training and events

The Big 5 for better mental health 

19 March | 12-1pm | Online – Regional webinar

31 March | 12-1pm | Online – Perth webinar


WAPHA and MindSpot GP invite health professionals in WA to attend our upcoming webinars about The Big 5 evidence-based activities that are most strongly linked to better mental health.

Regional webinar - Register now or Perth webinar – Register now

 

Refugee health in primary care - Cultural and language considerations and trauma-informed care


22 April | 6-7pm – Online


Join WA for the second webinar in a six-part series about refugee health in primary care, presented in conjunction with WA Health. This webinar will provide information about cultural and language considerations and the provision of trauma-informed care.

Register now

 

Resources

Commissioning policies and procedures


Commissioned service providers can access WA Primary Health Alliance's policies and procedures that your organisation is expected to comply with in one location here. Also, Notifiable Incident Reports are lodged via this webpage.

 

Previous editions of Service Provider Connect


View previous editions of Service Provider Connect here.

 

You are receiving this email as a WA Primary Health Alliance commissioned service provider in Western Australia.


Our mailing address is: WA Primary Health Alliance Level 2, 1 Hood Street Subiaco, WA 6008 Australia


Disclaimer


WA Primary Health Alliance’s publications and the material within them are intended for use by health professionals for general information purposes and do not replace clinical decision making. Please read our full disclaimer.


While the Australian Government contributed funding for this material, it has not reviewed the content and is not responsible for any injury, loss or damage however arising from the use of or reliance on the information provided herein.

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Acknowledgement

WA Primary Health Alliance acknowledges and pays respect to the Traditional Owners and Elders of this country and recognises the significant importance of their cultural heritage, values and beliefs and how these contribute to the positive health and wellbeing of the whole community.

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